FAQ

As ePROMIS is a SaaS company, you will be billed annually in advance for the service and implementation. Apart from the key features, the fees include upgrades, hosting costs, and maintenance. However, you’ll be charged extra if you exceed your storage limits.

Yes, you can upscale or downscale your ePROMIS FutureGen Enterprise Platform resources as and when required. For annual subscriptions, you will have to contact your account manager (which you’ll get when you sign up with ePROMIS).

Though, we haven’t seen any of our clients cancel their subscription or contract before their subscription ends. And, we do have a 97% retention rate. So, we guess you might not require that option. But, if you do, you can very well do that.

When you buy ePROMIS FutureGen Enterprise Platform, you will be provided with all the details that you need to contact the support team via different channels (chat, email, and phone). Or you can just contact your account manager, who will be handling your account.

Being one of the leading ERP system providers, ePROMIS offers 24/7 customer support to all our clients. No matter what time or day of the week you need support, all you need to do is tell us what’s wrong. Our experts will begin resolving the issue immediately.

Yes, we will help your team get the most out of our FutureGen Enterprise Platform. At the time of implementation, thorough training will be provided to your team. We will also share guides that you can refer to at any time. Or you can just give us a call to know how to do what.

After the implementation is complete, the ePROMIS team ensures all your employees can use the system efficiently. We take time to understand the bottlenecks (if any) and offer solutions to them. We also take care of updates, upgrades, and maintenance to ensure the system runs smoothly.

ePROMIS uses a variety of security practices, including End to End encryption, WAF(Web Application Firewall), DDOS Protection, Firewalls, password policy restrictions, Geo-Access Restrictions, Anti-malware Tools and Solutions, Dedicated API for each customer, Dedicated Database for each customer, Password protected entities and platform and also Multifactor Authentication to secure your data. We have also have implemented user-based and role-based security features that enable organizations to have robust security in place regarding ePROMIS FutureGen Enterprise Apps. We also try to our best abilities, to follow security practices in order to comply with the government regulations of your country.

Unlike many other SaaS software providers, ePROMIS keeps every clients’ data in a separate database with encryption at multiple levels. This way, all our clients enjoy better data security and more storage space. We use SSL to encrypt data in transit. Your Data is also encrypted at rest.

ePROMIS provides you with links that are already protected by an SSL certificate.

Though we do not offer comprehensive training about data security, we do provide general training. Your implementation project managers will be educated on the security features and measures available with ePROMIS.

ePROMIS uses enterprise-class anti-virus software to monitor your SaaS environment in real-time. The software automatically detects and removes a range of viruses, including Trojan horses, worms, fraud tools, spyware, browser hijackers, keyloggers, and more.

Yes, ePROMIS provides user-based and role-based access. All your employees will be given a unique credential to log in to ePROMIS systems. These credentials keep their access role-based or highly specific to individuals. You can even change the level of access your employees have whenever you want.

ePROMIS FutureGen Enterprise Platform uses Amazon Web Services (AWS) to ensure you benefit from the world’s best cloud infrastructure. AWS follows strict guidelines and uses architectural and engineering methods to protect your data against physical and environmental threats. AWS’s data centers are guarded with security staff and video surveillance round the clock. They also have fire detection and suppression, power, climate & temperature, and electromechanical systems to deal with various situations.

Since we use cloud technologies, we back up data in real-time. All backups are sent to an additional data center (with a different time zone) to increase protection and disaster recovery. Also, there is no extra charge for backups.

Once your subscription is over, all your data is stored for 30 days. Post which, we delete the files from our infrastructure and platform. However, if you re-subscribe to ePROMIS FutureGen Enterprise Platform within 30 days, all your data will be restored.

We have multiple data centers across the globe. In the event of a natural disaster where a data center holding your business information is hosted is completely shut down, we quickly switch to another one to resume your business operations.