Mitigate Operational Risk with ePROMIS
Augment our maintenance support features to get the most from your IT investment and lighten your IT staff's workload
Technical Account Manager
A senior engineer focused on making your software environment better every day to ensure business continuity.
Proactive Technical Guidance
With an in-depth understanding of your working environment, your ePROMIS support team will tailor technical advice and guidance.
Integrate New Technology
Migrate your existing systems to modern, innovative software to develop a competitive advantage without halting your current processes.
Support
Dedicated Support Services are available to FutureGen Enterprise Platform customers
Dedicated Experts that Understand Your Business and Its Challenges
ePROMIS has a team of subject matter experts that understand your business and its challenges to help you optimize even the most complex software environments.
- Round the Clock Support: Having problems during the night? Weekends? Holidays? Our professionals are there to help you.
- Ensure Business Continuity: With ePROMIS Premium Support Services, you get a blend of technical and strategic support professionals who help fast-track resolution and minimize downtime.
Direct Access to Dedicated Support Experts Focused On Your Business
Our professionals are ready to help you whenever you need them. All you need to do is ping us, and we will be there to assist you.
- Technical Guidance: Professionals with deep technical expertise for rapid incident resolution and problem prevention.
- Support Management: Escalation management and advocacy to ensure quick response and issue resolution as and when they arise.
More than Just Support
At ePROMIS, we believe in growing together. We not only solve your technical problems but also educate your team.
- Unique Resources: Your team will be able to access unique resources to help advance their skills and solve minor problems independently.
- Workshops: ePROMIS provides skill development and courses that include an overview of problem investigation techniques and industry-specific challenges.